Get the right equipment and advice for the right price!
Williamstown: 03 9399 1311

FAQ

Frequently asked questions about our equipment rental services in Melbourne 

Q. Should I book in advance?
Yes, we recommend you book at least 1-2 days in advance to ensure your equipment will be ready for quick pick up or delivery.

Q. What if I can't find the tool I'm looking for on your website?
Give us a call. With our extensive range of equipment, we decided to put only our most popular items onto the website. So there are many pieces that were left off. If we don't have what you need, we can certainly help you find it.

Q. How do I get the right tool for my job?
We can offer expert advice. If you tell us what job you are doing, we can show you what equipment we have that is suitable to your needs. Also let us know if you have any particular needs, for example, restricted access, narrow doorways, low clearance, noise restrictions, etc.

Q. What do I do if the equipment I hired breaks down?
At Citiwest Rentals we service all of our equipment before you hire it.  Sometimes as machines do, unforseable problems may arise.  If this happens to you we ask that you give us a call immediately day or night.  The sooner we know of a problem the sooner we can rectify it and have you back on the job.  If the problem can't be fixed over the phone we will supply you with a replacement piece of equipment. For all inquiries during business hours - phone Williamstown 9399 1311.

Q. How and when do I pay?
Payment is required prior to taking the equipment. We ask for full payment of the expected hire period. The hire can be extended with a simple phone call to one of our offices. We accept cash, cheque, EFTPOS and major credit cards (Visa and Mastercard).

Q. What if I can't return the equipment I hired by the time due?
Give us a call. We can be flexible with our times, if we know in advance. Alternatively we can organise to pick up the equipment from site, even if we did not deliver it (charges may apply).

Q. When are you open?
We are open Monday to Friday from 7am until 5pm and Saturday from 8am until 12 noon at both locations. We are closed on public holidays and Sundays, but do offer special rates for these times. Talk to our staff to find out more.

Q. How long can I hire for?
All of our equipment rental services have a minimum charge of 1 day. This period is generally for 24 hours from the time of customer pick up or delivery to site. We do offer extended periods or special rates for weekends, long weekends and public holidays. All equipment can be hired for a longer period if needed. The prices may vary with the extended length of hire. Please speak to one of our staff for further rates.

IDENTIFICATION REQUIREMENTS

Any person wishing to use our equipment rental service in Melbourne will need to provide two forms of identification when asked to do so:

1. Current Victorian Drivers Licence with photograph 2. Current EFTPOS card or credit card with signature

CREDIT ACCOUNTS

Credit or trade accounts are available with 30-day payment terms. Anyone wishing to open an account should contact his or her local Citiwest Rentals branch.

EQUIPMENT AVAILABILITY

Most items are held in stock, but due to the extensive range of products that we supply some of these items are more popular than others. We advise that you book in advance the tools specific to your requirements. We cannot guarantee availability without notice.

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